Overview
At Old West Apron Company, we strive to create products that you will love. However, if you are not completely satisfied with your purchase for any reason, we want to make it right. If there is a defect, if the apron does not fit, or if you simply do not like the color, please contact us to request a refund.
Please note that in order to be eligible for a refund, the apron must be returned in its original condition. This means that it should not have been used, washed, or damaged in any way. If the apron has been used, washed, or damaged, we will not be able to issue a refund. However, we are happy to discuss other options with you, such as a store credit.
Thank you for your understanding and for considering our products. We hope to have the opportunity to serve you in the future.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase. An order number, email address, or the name in which you purchased the item will help us track your order down.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use, or having been washed.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, contact us, and we’ll track down what’s happening on this end with Stripe.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 4487 County Road 3108, Jacksonville, TX 75766.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 4487 County Road 3108, Jacksonville, TX 75766.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
